For technical assistance we have provided a range of tools to make our online support work harder for you, and resolve your issue faster!!
We provide a full range of documentation on our existing and past products which can be accessed via the Download –> Documentation section of our website including:
** Pleas note: Website membership is required to access documentation. Membership is exclusive to existing customers and current users of the Shimmer platform. To request membership, please fill out the Join In Form.
If you are looking to address a specific problem, please take a few moments to look through our FAQ’s. Often our users come across similar problems, and we seek to continuously develop the FAQ section as customer support queries arise.
As Shimmer Research is committed to an open source development environment, there are a number of repositories packed with information on firmware, software, applications, protocols, and much more! If you are looking for information on a specific topic, application, or code please see some relevant resources below:
If you need advice on designing and developing your project, or if you’re having a problem with a particular application, then chances are someone in our online community can help. Check out the support forums where you can access loads of information, and have access to like-minded people who love to work with Shimmer too!!
There are a number of components on the Shimmer family of products that Shimmer Research does not manufacture (Bluetooth module for example). For specifications, technical documents, or issues relating to these components the manufacturer’s website is often the best and quickest source of information. Simply check the component details from our manual, and visit the manufacture’s website. If you cannot locate the required detail, contact us and we’ll point you in the right direction.
If you haven’t found a resource tool that addresses your issue, we have a support email that goes to our experienced (and extremely bright!) engineers. Before getting in contact, our engineers ask you to please first read the technical service they can offer …
For assistance with your technical issue, you can contact our support email: support ‘at’ shimmer-research.com.